Terms of service

1. Agreeing to these terms

By creating an account you accept these terms. If you do not accept them, do not create an account. Our privacy notice forms part of this agreement and explains how we handle personal data.

2. Who may use the service

You must be 18 or over. If you are using the service for an organisation, you confirm you are authorised to accept these terms on its behalf, and “you” then means that organisation.

3. What the service is

ZAVQERA is a tool for stating an outcome, recording the work intended to reach it, and keeping the evidence that it was reached. It organises your own thinking and your own records. It does not perform the work, and it does not act on your behalf outside the application.

We grant you a non-exclusive, non-transferable right to use the service for as long as this agreement lasts. We may change, add to, or withdraw features; where a change removes something you rely on, we will give reasonable notice.

4. Suggestions are prompts to verify, not advice

The service proposes plans and comments on what you have written, including for regulated activities such as opening a pharmacy or a clinic, moving between countries, or committing to a course of study.

None of it is legal, financial, medical, immigration, tax or other professional advice. None of it states what any law, authority, price or market actually requires. No professional relationship is created between you and us.

Every suggestion is deliberately phrased as something for you to confirm with the responsible authority or a qualified professional. The suggestions are generated by rules in our software, not by a person reviewing your situation, and they do not take account of facts we do not hold. Decisions you take, and their consequences, remain yours.

5. Your account

Keep your password secret. You are responsible for what is done through your account. Tell us at [support@zavqera.com — replace before launch] promptly if you believe someone else has access to it. One account is for one person; do not share credentials.

6. Your content

What you write stays yours. You grant us only the licence needed to store it, process it and display it back to you so that the service can function, and that licence ends when you delete the content or close your account. We do not publish your content and we do not use it to train machine-learning models.

You are responsible for what you put in. Do not upload anything you have no right to use, and do not store another person’s personal data without a lawful basis for doing so — if you do, you are the controller of that data and we process it only on your behalf.

7. Acceptable use

You must not use the service to:

• break the law, or infringe anyone’s rights;
• attack, probe, overload or circumvent the security of the infrastructure it runs on;
• resell or redistribute the service, or scrape it in bulk;
• misrepresent a suggestion from the service as professional advice to someone else.

8. Availability, and the stage this product is at

The service is provided as it is and as available. We do not promise it will be uninterrupted or free of errors, and we give no service-level commitment. Parts of it are explicitly marked in the application as planned or not yet enabled; those parts may change or may never arrive, and nothing marked that way forms part of what you are being offered.

Keep your own copy of anything you cannot afford to lose.

9. Price and payment

No paid plan is currently available for purchase and no payment details are collected. The prices shown on the pricing page are proposed, not offers capable of acceptance.

If paid plans are introduced, the price, the billing period and the cancellation terms will be shown to you before you are asked to pay, and you will have to accept them separately. As a consumer resident in Norway or the EEA you would then have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven), except where you expressly ask for the service to start immediately and acknowledge that you lose that right once it has been fully performed.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be limited — including rights you have under mandatory Norwegian consumer law.

Subject to that, we are not liable for:

• indirect or consequential loss, lost profits, lost revenue or lost business;
• loss of data, to the extent you could have kept your own copy;
• decisions you take on the basis of a suggestion the service made (see section 4).

While the service is free of charge, our total liability to you for all claims is limited to NOK 1,000. If you later pay for a plan, that limit becomes the greater of NOK 1,000 and the amount you paid us in the twelve months before the claim arose.

11. Ending the agreement

You may stop using the service at any time and ask at [support@zavqera.com — replace before launch] for your account to be closed. We may suspend or close an account that materially breaches these terms, and we will say why unless the law prevents us. Where the breach can be put right, we will give you a reasonable chance to do so first.

Sections 4, 6, 10 and 12 survive the end of this agreement.

12. Governing law and disputes

Norwegian law governs these terms. If you are a consumer, this does not deprive you of the protection of mandatory rules in the country where you live, and you may bring proceedings in the courts there.

Please write to [support@zavqera.com — replace before launch] first — most disputes are settled that way. A consumer in Norway may also contact Forbrukertilsynet or Forbrukerrådet. Otherwise the courts of Norway have jurisdiction.

13. Language

The application is available in six languages. These terms and the privacy notice are published in English only, and the English text governs. A mistranslated clause here would bind you to something nobody intended. If anything is unclear, write to [support@zavqera.com — replace before launch] and we will explain it in your language before you agree.

14. Changes to these terms

We may change these terms. Material changes are announced in the application at least 30 days before they take effect, and the date at the top is updated. If you do not accept a change, close your account before it takes effect; continuing to use the service after that means you accept it.